Dear Maya Angelou,
You were and are absolutely wonderful. I hope that we will continue to listen to you even after your passing.
Cheesy notes to the author aside, I want you to take this one in and run with it, because it's the truth, and it is so incredibly important. The next time you feel like you're about to scream at a customer service representative, ask yourself this: "How will this make them feel?" Yes, you may be annoyed. Yes, they may be rude. But you don't know their story, just like they don't know yours. Take a deep breath, relax, and consider someone else's feelings other than your own.
You won't regret it.