In this day and age, it is so unbelievably easy to become calloused to the rest of the world, to forget that the other people you're encountering are just that: people. You don't know their stories. You don't know what has brought them to the moment your paths crossed.
I'm not saying to bend over backwards to allow someone with a bad attitude to treat you poorly. I am simply saying that the next time you're about to blow up at a customer service representative or take the frustrations of your day out on the man who is walking just a bit too slowly down the crowded sidewalk, take a moment. Center yourself. Take a deep breath, and ask yourself some questions.
- Why am I angry? Is it because I'm feeling hurt or insecure? Is it because I didn't get enough sleep last night?
- Does my anger solve anything, or does it create more problems?
- Can I find a solution to the problem (if there is one) without resorting to anger or unkindness?
It's like Mark Twain said:
To read a great article on how to be kind when you're angry, go HERE.